SUPPORT
Contact Support
We respond to all inquiries within 24 hours JST. Native Japanese and English support.
Account deletion
Delete your account anytime in Account settings (sign in required), or email support@app.mydojospace.com from your registered address. See our Privacy Policy for what is removed vs retained at participating dojos.
Report & block messages
To report or block someone in a direct message, open the conversation and use the ··· menu. Reports are sent to support@app.mydojospace.com and reviewed promptly. Blocked users cannot message you.
Payments & billing disputes
Membership and visit charges are agreements between you and the dojo. Contact the dojo first for refunds or billing questions. If you cannot reach them, email us with your dojo name and payment date—we will help escalate.
Dojo owners — claim & onboarding
To claim a listing or onboard Stripe payouts, use Claim a dojo or email support@app.mydojospace.com with your academy name and proof of ownership.
Use the ··· menu in a direct-message conversation to report or block a user. Blocking hides both profiles and prevents messages in either direction until you unblock the user from Account → Safety Center. You can also follow the status of reports you submitted there.
You can also reach us directly at support@app.mydojospace.com.